Cancelation Policy

Order Refunds - Cancellations:

No Cancelations or Refunds are permitted as all orders are "Custom Made" for each customer.

Custom Made or Made to Order:

All CASTELLO Hotel products are "Custom Made" or "Made to Order" and for this reason, Cancellations are not permitted. That being said CASTELLO Hotel believes that their customers deserve the best and to receive a product that they truly want.

If there has been a "Manufacturer Defect" then the item will be corrected in order to have the customer 100% Satisfied.


CASTELLO Hotel welcomes your questions or comments regarding our shipping and returns policy. If you believe that CASTELLO Hotel has not adhered to this Statement, please contact CASTELLO Hotel at:



Email Address:

Telephone number: (540) 291-2002 x 305

This document has been updated as of January 01, 2021