Cancelation Policy

No Cancelations are permitted.

Custom Made to Order:

All CASTELLO Hotel products are "Custom Made" or "Made to Order" and for this reason, Cancellations are not permitted. That being said CASTELLO Hotel believes that their customers deserve the best and to receive a product that they truly want.

If there has been a "Manufacturer Defect" then the item will be corrected in order to have the customer 100% Satisfied.

Chargeback: We accept credit card payment as a convenience option for our customers; however, this does not permit or allow for any chargebacks on these Custom-Made Orders or Sampling.


CASTELLO Hotel welcomes your questions or comments regarding our shipping and returns policy. If you believe that CASTELLO Hotel has not adhered to this Statement.

Please contact CASTELLO Hotel at:

This document has been updated as of January 01, 2021